A Lifesaving Act: How an Off-Duty Call Supervisor Saved Her Father

On a day like any other in east London, a family emergency turned into a miraculous tale of survival, thanks to the quick actions of Estelle Williams, an off-duty 999 call supervisor with the London Ambulance Service. Estelle’s routine day transformed when her father, Eddie, suffered a sudden cardiac arrest at home.

The crisis unfolded as Estelle was jolted awake by her mother’s screams. Rushing to the scene, she found her father unresponsive, exhibiting agonal breathing—a sign of critical distress—before ceasing to breathe altogether. Recalling the training she received and imparted daily as part of her job, Estelle leaped into action. She recounted, “I’ve guided countless callers through CPR over the phone but never imagined I’d need to apply it to save my own father’s life.”

Together with her sister, Estelle performed chest compressions, a critical move that kept Eddie’s heart circulating oxygen to his brain. Their swift response bridged the crucial gap before emergency services could arrive.

Paramedic Bethany Grace was the first on the scene, assisting Estelle with continued chest compressions while setting up a defibrillator. Bethany praised Estelle’s adept response: “Her immediate recognition of the situation and proficient CPR efforts provided a glimmer of hope for Eddie. It’s rare to witness such a swift transition from a dire state to recovery, underscored by effective CPR and timely defibrillation.”

Thanks to these efforts, Eddie’s story didn’t end that day. He recently celebrated his 72nd birthday in a heartfelt gathering at the 999 control room, surrounded by the team who played a part in his care, including the responding paramedics and call handlers. Eddie expressed his deep gratitude, humorously noting to Estelle, “Everything in my will is yours!”

This incident underscores the invaluable impact of CPR and defibrillation knowledge. Eddie’s recovery serves as a powerful testament to the importance of learning life-saving skills. The London Ambulance Service’s “London Lifesavers” campaign emphasizes this message, encouraging everyone to equip themselves with the simple yet crucial abilities that could mean the difference between life and death.

Estelle’s story not only highlights the critical work done by emergency services personnel daily but also reminds us of the unexpected moments when being prepared can turn anyone into a lifesaver. Eddie’s case, culminating in a celebration of life and gratitude, reinforces the community’s appreciation for the London Ambulance Service and the vital skills they advocate for everyone to learn.